Managing The Monkey Mark Dawes

ISBN: 9781899398027

Published: November 1st 1999

Paperback

148 pages


Description

Managing The Monkey  by  Mark Dawes

Managing The Monkey by Mark Dawes
November 1st 1999 | Paperback | PDF, EPUB, FB2, DjVu, audiobook, mp3, RTF | 148 pages | ISBN: 9781899398027 | 7.43 Mb

One in five workers are violently attacked or abused at work every year. This guide shows how to prevent conflict escalating out of control when dealing with angry customers, patients and clients, and, if its too late for that, how to handle evenMoreOne in five workers are violently attacked or abused at work every year. This guide shows how to prevent conflict escalating out of control when dealing with angry customers, patients and clients, and, if its too late for that, how to handle even the most frightening of situations safely.



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